— LEGAL

Privacy Policy

LAST UPDATED: 1 JUNE 2026 · GOVERNED BY SINGAPORE PDPA

We collect only what we need, use it only for what we say, and never sell it. Here's exactly what that means in practice.

  • Thirty One Seven is based in Singapore. We design and sell physical objects and digital files through this website.

    For the purposes of Singapore's Personal Data Protection Act 2012 (PDPA), we are the data controller responsible for your personal data. If you have any questions about how we handle your data, use the contact details at the bottom of this page.

  • WHEN YOU PLACE AN ORDER

    • Name and email address Shipping address Payment information — processed by Squarespace Payments and not stored by us Order details and transaction history Any messages or notes you include with your order

    WHEN YOU SIGN UP TO THE NEWSLETTER

    • Name and email address Date of signup and source page

    WHEN YOU CONTACT US

    • Name and email address The content of your message Any attachments you send

    AUTOMATICALLY WHEN YOU VISIT THE SITE

    • IP address and approximate location (country/city level) Browser type and device information Pages visited, time on site, and referring URL Cookie data — see section 6 for details

    We do not collect sensitive personal data — no health information, no financial account details beyond what's needed to process payment, no government ID numbers.

  • We collect personal data only for specific, legitimate purposes. Here's exactly what we use each type of data for:

    ORDER DATA

    • To process and fulfil your order To send you order confirmation, dispatch notification, and tracking information To handle returns, refunds, or issues with your order To comply with our legal obligations (tax records, accounting)

    EMAIL ADDRESS (NEWSLETTER)

    • To send the studio journal newsletter — new posts, product launches, and build updates Nothing else. We don't use your email for advertising or share it with third parties for marketing

    CONTACT MESSAGES

    • To respond to your question or request To keep a record of the conversation in case it's referenced later

    SITE ANALYTICS

    • To understand how people find and use the site To improve page content, navigation, and product listings To identify and fix technical problems

  • We keep your data only as long as we need it for the purpose it was collected:

    • Order records

      • kept for 7 years to comply with Singapore tax and accounting requirements (IRAS guidelines) Newsletter subscriptions

      • kept until you unsubscribe. After unsubscribing, your email is removed within 30 days

    • Contact messages

      • kept for 2 years, then deleted unless there's an ongoing issues

    • Analytics data

      • aggregated and anonymised, retained indefinitely in that form

    When data is no longer needed, we delete it or anonymise it so it can no longer be linked to you.

  • We do not sell your personal data. We share it only with the third-party services needed to run the business, and only what they need to do their job:

    • Squarespace

    • Shipping carriers

      • your name and delivery address are shared with whichever carrier handles your order (local courier or international postal service) solely for delivery purposes

    • Email provider

      • your name and email are stored with our newsletter platform if you've subscribed

    • Payment processors

      • Squarespace Payments, PayPal. Your payment details go directly to them — we never see or store full card numbers

    We may also disclose personal data if required by Singapore law or a lawful order from a government authority.

    All third-party services we use are required to handle your data in accordance with applicable privacy law. We choose services that take data protection seriously.

  • Cookies are small text files stored on your device when you visit a website. We use them for the following purposes:

    ESSENTIAL COOKIES

    Required for the site to function — shopping cart, session management, security. You can't opt out of these without breaking core site functionality.

    ANALYTICS COOKIES

    Used to understand how people use the site — which pages are popular, where visitors come from, how long they stay. This data is aggregated and does not identify individual users. Provided by Squarespace Analytics.

    HOW TO MANAGE COOKIES

    You can block or delete cookies through your browser settings. Note that blocking essential cookies will affect site functionality — your cart may not work correctly. Most browsers also allow you to see which cookies are set on a site and delete them individually.

  • We send two types of email:

    • Transactional emails

      • order confirmation, dispatch notification, tracking updates. These are sent to anyone who places an order and cannot be opted out of (they contain information you need about your purchase) Newsletter

    • studio journal updates, new product launches, build-in-public posts. You only receive these if you've explicitly subscribed

    Every newsletter email includes a clear unsubscribe link. Click it and you're removed within 30 days. You can also email us directly to unsubscribe immediately.

    We do not send unsolicited marketing emails. We do not add customers to the newsletter list automatically after a purchase.

  • Under Singapore's PDPA, you have the right to:

    • Access

      • request a copy of the personal data we hold about you Correction

      • ask us to correct inaccurate or incomplete data Withdrawal of consent

      • withdraw consent to use your data for marketing at any time. This won't affect data we're legally required to keep (like order records) Data portability

      • request your data in a portable format where technically feasible

    To exercise any of these rights, contact us via the contact page. We'll respond within 30 days. We may need to verify your identity before fulfilling a request.

    If you believe we've handled your data incorrectly, you can also contact the Personal Data Protection Commission (PDPC) of Singapore at pdpc.gov.sg.

  • This website is not directed at children under 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we'll delete it promptly.

  • This site may contain links to third-party websites — social media profiles, external resources, or platforms like MakerWorld. Once you leave our site, this privacy policy no longer applies. We're not responsible for the privacy practices of other sites and encourage you to read their policies.

  • We may update this policy from time to time — for example, when we add a new service or when regulations change. We'll update the "last updated" date at the top when we do. If the changes are significant, we'll let newsletter subscribers know by email.

    Continued use of the site after changes are posted means you accept the updated policy.

  • Questions about this policy, requests to access or correct your data, or anything privacy-related:

    studio@thirtyoneseven.studio

    For formal data protection requests, please mark your email "Data Request" and include your full name and order number if relevant. We respond within 30 days.

    You can also contact the PDPC directly if you have unresolved concerns: pdpc.gov.sg