Terms of Service

Thirty One Seven is based in Singapore. When we say "we", "us", or "the studio" in these terms, that's who we mean. When we say "you", we mean anyone who visits the site, places an order, or downloads a file.

By using this website or placing an order, you agree to these terms. If you don't agree, please don't use the site or make a purchase.

These terms apply to all purchases made through thirtyoneseven.studio. They are governed by the laws of Singapore.

WHAT WE SELL

We sell two types of products: physical editions (objects made and shipped from Singapore) and digital STL files (design files for 3D printing, delivered as instant downloads).

LIMITED EDITIONS

Physical editions are produced in limited runs — typically 20 units per edition. Each unit is numbered. Once an edition is sold out, we don't restock. We reserve the right to release subsequent editions at different prices or specifications.

ACCURACY OF PRODUCT INFORMATION

We do our best to accurately describe every product — dimensions, materials, compatibility, and limitations. If something is wrong or unclear, contact us before ordering. We are not responsible for purchases made based on assumptions that aren't stated on the product page.

ORDER CONFIRMATION

Placing an order does not guarantee fulfilment. We reserve the right to cancel an order if a product is unexpectedly out of stock, if there's a pricing error, or if we suspect fraudulent activity. If we cancel your order, you'll receive a full refund.

All prices are in Singapore Dollars (SGD). Payment is processed securely through Squarespace Payments. We accept major credit and debit cards, PayNow, and PayPal. We do not store your card details.

Full payment is required at the time of ordering. We do not offer payment plans, instalment schemes, or credit terms for retail orders.

International customers: your bank or card provider may apply foreign transaction fees or currency conversion charges. We have no control over these and cannot refund them.

PRODUCTION TIME

Physical editions are made to order. Allow 5–7 business days for production and dispatch within Singapore. This is in addition to transit time.

DELIVERY TIMES

• Singapore: 1–3 business days after dispatch Southeast Asia: 5–10 business days after dispatch Rest of world: 10–21 business days after dispatch

These are estimates, not guarantees. We are not responsible for delays caused by customs, postal services, or events outside our control.

TRACKING

All orders include tracking. You'll receive a tracking number by email once your order is dispatched.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties and import taxes in your country. These are your responsibility — we cannot predict, control, or refund them. If you're unsure, check with your local customs authority before ordering.

FAILED DELIVERY

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at customs, we'll contact you to arrange re-delivery at your cost, or issue a refund minus the original shipping cost.

CHANGE OF MIND

Because each physical edition is made to order in a limited run, we do not accept returns for change of mind. Please read product descriptions carefully and contact us with any questions before purchasing.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with your order number and photos of the damage. We'll arrange a replacement or full refund — your choice. We cover return shipping costs for damaged or defective items.

WRONG ITEM RECEIVED

If we send you the wrong product, contact us within 7 days and we'll sort it out at no cost to you.

REFUND PROCESSING

Approved refunds are processed within 5–10 business days to your original payment method. Processing times depend on your bank or card provider.

To initiate a return or claim, use the contact page at thirtyoneseven.studio/contact. Include your order number and photos where relevant.

DELIVERY

Digital files are delivered as instant downloads upon confirmed payment. You'll receive a download link by email. Links are valid for 30 days — if yours expires, contact us and we'll reissue it.

LICENCE

When you purchase an STL file, you receive a personal, non-exclusive, non-transferable licence to print the object for personal use. This means:

• You can print as many copies as you like for yourself, friends, and family You cannot sell printed copies commercially You cannot modify and redistribute the files You cannot share, resell, or upload the files anywhere You cannot use the design in commercial products or services

If you're interested in a commercial production licence, get in touch.

NO REFUNDS ON DIGITAL PRODUCTS

Because digital files are delivered immediately upon purchase and cannot be "returned", all digital sales are final. If you have a technical issue with a file (corrupt download, missing component), contact us and we'll resolve it.

Everything on this website — the designs, photography, copy, logo, brand name, and all product files — is the intellectual property of Thirty One Seven unless otherwise stated.

You may not reproduce, copy, distribute, or use any content from this site for commercial purposes without our written permission. Sharing a link to the site or a product page is fine. Screenshotting and reposting content without credit is not.

If you'd like to feature our products in press, a blog, or social media, please get in touch — we're generally happy to support coverage and can provide proper assets.

Liability

Our products are designed for their stated purpose and tested before sale. That said, we are not liable for:

• Damage to your property caused by misuse of our products Personal injury resulting from improper use Compatibility issues with products or machines not specified on the product page Indirect or consequential losses of any kind Results achieved (or not achieved) from printing STL files on your own equipment

To the extent permitted by Singapore law, our total liability to you for any claim arising from a purchase will not exceed the amount you paid for the product in question.

Nothing in these terms limits your rights under the Singapore Consumer Protection (Fair Trading) Act or other applicable consumer protection law.

We collect only the information needed to process your order and communicate with you — name, email, shipping address, and payment details (processed by Squarespace, not stored by us).

We do not sell your data to third parties. We do not send marketing emails unless you've explicitly signed up to the studio newsletter. You can unsubscribe at any time.

Full details are in our Privacy Policy.

We may update these terms from time to time. When we do, we'll update the "last updated" date at the top of this page. Continued use of the site after changes are posted means you accept the updated terms.

We won't make changes that retroactively affect orders already placed.

Questions about these terms, a specific order, or anything else — use the contact page or email directly:

studio@thirtyoneseven.studio

Thirty One Seven · Singapore

Response time: within 24 hours, Monday to Friday